Terms & Conditions

HEALING TUNING FORKS – TERMS AND CONDITIONS

 

Data Protection

Healing Tuning Forks takes your privacy seriously and will only use the personal information you have provided to administer your account and to deliver the products and services you have requested from us.

 

If you have opted in and provided consent to join our email marketing list we’ll keep you updated on the latest info, events and offers from Healing Tuning Forks. You can unsubscribe and update your email preferences at any time. We won’t sell your data to third parties.

 

For further details on how your data is used and stored please read our privacy policy.

 

Contact

 

info@healingtuningforks.co.uk

 

HEALING TUNING FORKS

ONLINE SHOP – DELIVERY AND RETURNS

Postal charges

Returns & Exchanges

International Customs

Faulty or Damaged

Payment

Postage charges

 

UK Delivery Charge is calculated by the weight of your order.

Europe Delivery Charge is calculated by weight of your order.

Rest of World Delivery Charge is calculated by the weight of your order.

There may be local duty and/or taxes payable on goods delivered outside the UK. Healing Tuning Forks is not responsible for paying these charges.

Deliveries made via Royal Mail or over night courier service.

Deliveries are usually dispatched within 5 working days depending on stock levels.

UK orders are delivered within 3 – 6 working days depending on stock levels.

Europe and Rest of World deliveries can normally be expected to arrive within 10-14 days. However we ask you allow 21 days from dispatch before contacting customer services donna@healingtuningforks.co.uk

 

Returns & Exchanges

 

We hope that you are happy with your purchase, however if you are not, please return it to us in its original condition within 28 days of receipt and we will be happy to exchange it or give you a refund. In the case of refunds this will include the outbound delivery cost. Return postage charges are non-refundable unless your order was faulty or incorrect. We regret that special requests for single frequencies to be manufactured will be exempt from this refund policy unless the tuning items are found to be defective.

Wherever possible, please return the items in their original (or similarly robust) packaging. Please note that when returning an item, the parcel is your responsibility until it reaches us.

Please send to:

Healing Tuning Forks

124 Hamsey Green Gardens

Warlingham

Surrey

CR6 9RR

 

Call + 44 (0) 77113 90605 if you would like to discuss your order with one of the team.

International Customs

 

International customs duties and sales taxes are not refunded for shipments outside the EU. If you are returning anything to us from outside the UK you must complete a customs declaration, correctly indicating that the package contains “returned goods” or similar. We will not pay customs duty in order to receive back the returned item(s).

Faulty or Damaged

 

In the rare event that goods are delivered faulty or damaged please contact our Customer Services team on +44 (0) 77113 90605 info@healingtuningforks.co.uk  so we can arrange a replacement or a refund. Goods are classified as faulty if they are received damaged, or when a manufacturing fault occurs within 6 months of purchase. Items that are damaged as a result of wear and tear are not considered to be faulty.

Payment

 

Payment is taken once your order is placed and you have received your email confirmation.

Once an order is dispatched you will receive an email confirmation.

Any refunds granted will be credited to the payment method used at the time of order processing. Once we receive the item(s),

We will issue a refund or replacement(s), whichever is requested and depending upon availability.

Refunds will be issued within 14 days of receipt of the returned goods. A refund will be issued for postage paid only when the item is found to be defective or incorrectly supplied from the original order. If you fail to return goods at your expense, Healing Tuning Forks reserves the right to charge the direct costs for their recovery and may offset that amount against any refund due.

If you would like further information regarding the products or delivery options, please telephone our Customer Services team +44 (0)77113 90605 Alternatively email info@healingtuningforks.co.uk  Please note our opening hours are Mon-Fri 9-6pm.

 

WEBSITE

Terms of website use

Reliance on Information Posted & Disclaimer

Information about us

Accessing our site

Intellectual property rights

Our site changes regularly

Our liability

Information about you and your visits to our site

Viruses, hacking and other offences

Links from our site

Jurisdiction and applicable law

Variations

Your concerns

Contact

Terms of website use

 

Please read these terms of use carefully before you start to use the site. By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site.

 

Reliance on Information Posted & Disclaimer

 

The materials contained on our site are provided for general information purposes only and do not claim to be or constitute legal or other professional advice and shall not be relied upon as such. We do not accept any responsibility for any loss which may arise from accessing or reliance on the information on this site and to the fullest extent permitted by English law, we exclude all liability for loss or damages direct or indirect arising from use of this site.

 

Information about us

 

www.healingtuningforks.co.uk is a site operated by Healing Tuning Forks.

 

Accessing our site

 

Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.

 

Intellectual property rights

 

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it.  Those works are protected by copyright laws and treaties around the world.  All such rights are reserved. You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged. You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors. If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

 

Our site changes regularly

 

We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.

 

Our liability

 

The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, and third parties connected to us hereby expressly exclude:

 

All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.

Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for:

loss of income or revenue;

loss of business;

loss of profits or contracts;

loss of anticipated savings;

loss of data;

loss of goodwill;

wasted management or office time; and

for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above. This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

 

Information about you and your visits to our site

 

We process information about you in accordance with our privacy policy. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

 

Viruses, hacking and other offences

 

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

 

Links from our site

 

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them. When accessing a site via our website we advise you check their terms of use and privacy policies to ensure compliance and determine how they may use your information.

 

Jurisdiction and applicable law

 

The English courts will have non-exclusive jurisdiction over any claim arising from, or related to, a visit to our site. These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

 

Variations

 

We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.

 

Your concerns

 

If you have any concerns about material which appears on our site, please contact info@healingtuningforks.co.uk

 

Thank you for visiting our site.

 

Contact Healing Tuning Forks

 

Tel: + 44 (0) 77113 90605