Personal data relates to a living individual who can be
identified from that data. Identification can be by the information alone or in
conjunction with any other information in the data controller’s possession or
likely to come into such possession.
The processing of personal data is governed by the General
Data Protection Regulation (the “GDPR”). The governing body is the Information
Commissioner’s Office (the “ICO”).
Healing Tuning Forks are committed to protecting and
respecting your privacy.
any other documents referred to on it) sets out the basis on which any personal
data we collect from you, or that you provide to us, will be processed by us
and stored. Please read the following carefully to understand our views and
practices regarding your personal data and how we will treat it. We keep
certain basic information when you visit our website and recognise the
importance of keeping that information secure and letting you know what we will
do with it.
WHO WE ARE
For the purpose of the “GDPR” the data controller is:
• Healing Tuning Forks 124 Hamsey Green Gardens, Warlingham,
Surrey, Cr6 8qp
HOW WE PROCESS YOUR DATA
We comply with our obligations under the “GDPR” by keeping
personal data up to date; by storing and destroying it securely; by not
collecting or retaining excessive amounts of data; by protecting personal data
from loss, misuse, unauthorised access and disclosure and by ensuring that
appropriate technical measures are in place to protect personal data.
THE PURPOSE(S) FOR WHICH WE USE YOUR PERSONAL DATA
We use your personal data for the following purposes:
• To enable us to provide a service or fulfil an order, service
• To maintain our own reports, accounts and records
• To inform you of news, events, activities, offers and
services available from ”Healing Tuning Forks”
• To make improvements to our products and services
As a Healing Tuning forks Customer
We collect and use your personal data in order to administer
and manage your requirements including managing
and performing the underlying contract with you.
We may also ask you to answer some questions or complete
surveys that we use for research purposes, although you do not have to respond
We will only send you marketing and promotions if you
provide consent to do so.
Through our Online Shop and on other occasions we may
collect and use your personal data to enable us to enter into, administer and
perform a contract with you when you buy goods or services from us.
We will only send you marketing and promotions if you
provide consent to do so.
Marketing and Promotions
We may use your personal data to provide you with marketing
information including news, events, activities, offers and services from
“Healing Tuning Forks”.
Please note that we will only do this where you have given
us your specific consent to do so. This will be done if you have opted in to
receive email communications at the point of registration or ordering.
You can manage your email marketing preferences by emailing
We may invite you to complete surveys or provide us with
feedback. You can choose not to take part.
We do not
share your information with any other third party for marketing purposes unless
disclosed at the time of opt-in.
HOW LONG DO WE RETAIN YOUR INFORMATION?
We will only retain your personal data for a reasonable
period; after you have stopped being an active prospect, customer or supplier and
as long as necessary to fulfil the purposes we collected it for, including for
the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal
data, we consider the amount, nature, and sensitivity of the personal data, the
potential risk of harm from unauthorised use or disclosure of your personal
data, the purposes for which we process your personal data and whether we can
achieve those purposes through other means, and the applicable legal
INFORMATION WE MAY COLLECT FROM YOU
We may collect and process the following data about you:
Information that you provide
Information that you provide us by filling in forms on our
sites or by corresponding with us by telephone, email or otherwise.
This includes information provided at the time of signing up
to receive our newsletter, making a appointment making a purchase on our online
shop, or requesting information on other products and services.
We may also ask you for information when you report a
problem or have a complaint.
We may also ask you to complete surveys that we use for
research purposes, although you do not have to respond to them.
If you contact us, we may keep a record of that
The information you may give us may include your name, email
address, postal address and telephone number. Any financial information is
processed securely and held by PayPal.
Information that we collect about you on our websites – IP
Addresses and Cookies
With regard to each of your visits to our site we may
automatically collect the following information:
Technical information, including the Internet protocol (IP)
address used to connect your computer to the Internet, your login information,
browser type and version, time zone setting, browser plug-in types and
versions, operating system and platform.
Information about your visit, including the full Uniform
Resource Locators (URL) clickstream to, through and from our site (including
date and time); products you viewed or searched for; page response times,
download errors, length of visits to certain pages, page interaction
information (such as scrolling, clicks, and mouse-overs), and methods used to
browse away from the page and any phone number used to call our customer
This information enables us:
To estimate our audience size and usage pattern
To recognise you when you return to our site
Make improvements to the customer experience
Understand which promotional tools are successful
You may refuse to accept cookies by activating the setting
on your browser which allows you to refuse the setting of cookies. However, if
you select this setting you may be unable to access certain parts of our site.
our system will issue cookies when you log on to our site.
By visiting this or any of our websites (also referred to as
“sites”) you are accepting and consenting to the practices described in this
This policy only applies to our website. If you leave our
site via a link or otherwise, you will be subject to the policy of that website
provider. We have no control over that policy or the terms of the website and
you should check their policy before continuing to access the site.
INFORMATION WE SHARE WITH OTHER SOURCES
Healing Tuning Forks does not share your information with
any third party company or organisation other than those listed below and for
the purposes stipulated. Other categories of the recipient of the personal data
you provide to us are
We may pass your personal data to Uniplex Uk for the
purposes of completing tasks and providing services to you that we have agreed
When we use third party service providers, we disclose only
the personal information that is necessary to deliver the service and we have a
contract in place that requires them to keep your information secure and in to
keep in accordance with the requirements of the “GDPR” and not to use it for
their own direct marketing purposes.
We may transfer your personal information to a third party
as otherwise permitted by the “GDPR”, for example to our legal advisors or in
order to comply with a legal requirement or obligation placed on us by law.
INFORMATION WE RECEIVE FROM OTHER SOURCES
• There are certain third parties with whom we have to work
closely (including, for example, business partners, professional advisers,
sub-contractors in technical, payment and delivery services, advertising
networks, analytics providers, search information providers, and we may receive information about you from them.
WHERE WE STORE YOUR PERSONAL DATA
We do not store or transfer your personal data outside of
the European Union.
Where we have given you (or where you have chosen) a
password which enables you to access certain parts of our site, you are
responsible for keeping this password confidential. We ask you not to share a
password with anyone.
Any payment transactions taken via our website will be
processed via PayPal.
Unfortunately, the transmission of information via the
internet is not completely secure. Although we will do our best to protect your
personal data, we cannot guarantee the security of your data transmitted to our
site; any transmission is at your own risk. Once we have received your
information, we will use strict procedures and security features to try to
prevent unauthorised access.
USES MADE OF THE INFORMATION
We use information held about you in the following ways:
To ensure that content from our site is presented in the
most effective manner for you and for your computer.
To provide you with information, products or services that
you request from us or which we feel may interest you, where you have consented
to be contacted for such purposes.
To carry out our obligations arising from any contracts
entered into between you and us.
To allow you to participate in interactive features of our
service when you choose to do so.
To notify you about changes to our service.
AUTOMATED DECISION MAKING AND PROFILING
We do not currently use automated decision making systems or
DISCLOSURE OF YOUR PERSONAL INFORMATION
We may disclose your personal information to third parties:
In the event that we sell or buy any business or assets, in
which case we may disclose your personal data to the prospective seller or
buyer of such business or assets.
If we are under a duty to disclose or share your personal
data in order to comply with any legal obligation, our customers, or others.
This includes exchanging information with other companies and organisations for
the purposes of fraud protection and credit risk reduction.
Unless subject to an exemption under the “GDPR”, you have
the following rights with respect to your personal data:
The right to request a copy of your personal data which we
hold about you;
The right to request that we correct any personal data if it
is found to be inaccurate or out of date;
The right to request your personal data is erased where it
is no longer necessary for us to retain such data;
The right to withdraw your consent to the processing at any
The right to request that the data controller provide the
data subject with his/her personal data and where possible, to transmit that
data directly to another data controller (known as the right to data
The right, where there is a dispute in relation to the accuracy
or processing of your personal data, to request a restriction is placed on
The right to object to the processing of personal data;
The right to lodge a complaint with the Information
Further details on these rights, when they apply, how to
exercise them and the exemptions and wider rules and requirements that apply to
such rights. Please visit the Information Commissioner’s website at ico.org.uk
If you are unhappy with how we are using your personal data
we would encourage you to raise this concern by emailing
You have the right to lodge a complaint with the Information
Commissioner if you are unhappy with how we are handling our data protection
obligations, please visit the Information Commissioner’s website at ico.org.uk
What we may need from you
We may need to request specific information from you to help
us confirm your identity and ensure your right to access your personal data (or
to exercise any of your other rights). This is a security measure to ensure
that personal data is not disclosed to any person who has no right to receive
it. We may also contact you to ask you for further information in relation to
your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one
month. Occasionally it may take us longer than a month if your request is
particularly complex or you have made a number of requests. In this case, we
will notify you and keep you updated.
will be posted on this page. Please check back frequently to see any updates or
GET IN TOUCH
Questions, comments and requests regarding this privacy
policy should be addressed to firstname.lastname@example.org
© COPYRIGHT 2018 HEALING TUNING FORKS